Refund Policy

At Surge Freelancing Marketplace, we are committed to delivering high-quality products, courses, and services that meet your expectations.

Please note that all sales are final and refunds are generally not allowed once payment has been made. This policy ensures fairness to all clients, partners, operations and helps us maintain the quality and sustainability of our programs and services.

However, we understand that exceptional circumstances may occur. Refunds may be considered on a case-by-case basis under the following valid reasons:

• Duplicate payment or technical error resulting in an incorrect charge
• Inability to access the purchased course or service due to a verified system issue on our end
• Proven dissatisfaction caused by a failure to deliver the agreed-upon service (subject to review)

To request a refund under these conditions, please fill in the form within 7 days of your purchase, including:

• Your full name and order details
• A clear explanation of your situation and reason for the request
• Supporting evidence, if applicable

All approved refunds will be processed within 15-30 business days.

We reserve the right to decline any refund requests that do not meet the criteria above.

Thank you for your understanding and for trusting Surge. Let’s keep surging!