Day 5 : Customer Service and Support, Telemarketing

Video Lesson

Lesson Notes

Customer Service and Support

• Providing excellent customer service
• Handling customer inquiries and complaints
• Building long-term client relationships

Telemarketing

• Introduction to telemarketing
• Cold calling techniques
• Telemarketing compliance and ethics

Portfolio

Please send the links of the following (or the YT link of your optimized page/post video) showing:

• Cold Calling (Vacaroo.com)
• 1-Minute Video Introduction (Loom)

MVA Online Submission

• Email Subject: MVA Online – CSR and Telemarketing
• Send it to: courses@surgedigital.agency

MVA In-Person Submission

• Email Subject: MVA Week 1: (Portfolio Name)
  Ex. MVA Week 1 – Administrative Tasks
• Send it to: training@thesurgemarketplace.com

If you’re enrolled in the specific Surge Training Centers, please submit your portfolios as follows:
– GENSAN: gensan@surgefreelancingmarketplace.com
– BULACAN: bulacan@surgefreelancingmarketplace.com
– TAGUM: tagum@surgefreelancingmarketplace.com
– DIGOS: digos@surgefreelancingmarketplace.com
– BAGUIO: baguio@surgefreelancingmarketplace.com

 

Video Lesson

Lesson Notes

Email Marketing

• What is email marketing?
• Benefits of email marketing
• Email marketing platforms
• Email marketing functionalities
  • Objectives
  • Emails
  • Audiences
  • Workflows
• Best practices

 

Video Lesson

Lesson Notes

Facebook Ads for Business

• Facebook Ads Definition
• Facebook Ads Applications ( Create an Ad)